Returns and Refunds
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you are not happy, we make returns simple.
Return Window
You may return items within 7 days of delivery.
Return Conditions
- Item must be unused and in original condition
- Original packaging must be intact
- All accessories, manuals, and tags must be included
Non-Returnable Items
- Personal care items that have been opened or used
- Items damaged due to customer misuse
- Sale or clearance items (unless defective)
Refund Process
Once we receive and inspect the returned item, refunds are processed within 3-5 business days. Refunds are issued via the original payment method (bank transfer for online payments, or store credit for COD orders).
How to Return
Contact us at support@casaglow.pk with your order number. We will arrange pickup from your address at no extra cost.