Returns and Refunds

Last updated: July 21, 2026

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy, we make returns simple.

Return Window

You may return items within 7 days of delivery.

Return Conditions

  • Item must be unused and in original condition
  • Original packaging must be intact
  • All accessories, manuals, and tags must be included

Non-Returnable Items

  • Personal care items that have been opened or used
  • Items damaged due to customer misuse
  • Sale or clearance items (unless defective)

Refund Process

Once we receive and inspect the returned item, refunds are processed within 3-5 business days. Refunds are issued via the original payment method (bank transfer for online payments, or store credit for COD orders).

How to Return

Contact us at support@casaglow.pk with your order number. We will arrange pickup from your address at no extra cost.