Frequently Asked Questions

Standard delivery takes 2-4 business days within major cities (Lahore, Karachi, Islamabad). Remote areas may take 4-7 business days.

Yes! We offer Cash on Delivery (COD) across Pakistan. You pay only when your order arrives.

Once dispatched, you will receive a tracking number via SMS and email. You can also track from My Account → My Orders.

Yes, contact us within 1 hour of placing the order at support@casaglow.pk or +92 300 123 4567.

Yes! Orders over Rs. 2,000 qualify for free delivery anywhere in Pakistan.

We offer a 7-day easy return policy. If you are not satisfied, contact us within 7 days of delivery.

Contact our support team with your order number. We will arrange a pickup. Product must be unused and in original packaging.

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

Personal care items that have been opened/used, and products damaged due to misuse cannot be returned.

Absolutely. All products are sourced directly from authorized manufacturers and verified for authenticity.

Most appliances come with manufacturer warranty. Warranty details are listed on each product page.

Stock status is shown on every product page. "In Stock" means ready to ship. You can also set a stock alert.

We accept Cash on Delivery (COD) and Bank Transfer. Online payments (JazzCash, EasyPaisa, cards) are coming soon.

Yes. Our website uses SSL encryption. Your personal information is never shared with third parties.

Enter your coupon code in the "Coupon Code" field on the Cart page and click Apply.